Frequently Asked Questions
What sizes are available for the digital poster files?
Digital files can be made in A size or 3:4 ratio formats. These files are optimized for printing up to A1 or 18x24 with perfect quality. Larger prints are possible but may result in some loss of sharpness.
How will you ship my item?
We wrap your poster in tissue or kraft paper, then roll it into a weather-proof cardboard tube, parcel bag, or box (depending on the item) to protect it during even the most turbulent deliveries. As apart of our sustainably promise, most of the packaging we use is also plastic free!
Why can I not see any progress on my tracking information?
We have noticed that some of the international shipping providers we use do not integrate and show up to date tracking and shipping progress sometimes. To see your tracking if you have this issue, please use https://parcelsapp.com/ or contact us.
I would like a small change to a design - Is that possible?
We will always try to accommodate a small alteration for you where we can such as adding a small tagline or title. For larger alterations this may be possible too but could be an additional charge. Feel free to drop us a message to discuss!
Can I get a refund on a custom or digital order?
Unfortunately, we cannot offer a refund or return for custom-made or digital items unless they have a defect. If you have a problem with your item please reach out to us - we are here to help!
How can I contact you?
You can reach us on our chat feature here on our website or you can email us at subtlyprints@gmail.com. We are always on hand to answer questions and offer support.